Cancellation Policy

Cancellation Policy:

At Coos and Kisses, we understand that plans can change, and we aim to provide flexibility for our valued customers. Our cancellation policy is designed to strike a balance between accommodating your needs and ensuring the smooth operation of our services.

1. Booking Cancellation:

• To cancel a booking, please notify us at least 24hours in advance before shipping the order. Once the order is shipped, cancellation is not possible.
• Cancellations made within this time frame will be eligible for a full refund.
• Cancellations made after this time frame may result in a partial refund or the forfeiture of the entire booking amount.
• Goods once received are not eligible for exchange or cancellations.

2. No-shows:

• In the event of a no-show without prior notice, the booking amount will not be refunded.

3. Rescheduling:

• We understand that unexpected situations can arise. If you need to reschedule your booking, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.

4. Refund Process:

• Refunds will be processed within 7-10 business days from the date of cancellation and will be credited to the original payment method.

Please note that specific cancellation policies may vary for different services or products. For the most accurate information, please refer to the terms and conditions provided during the booking process or contact us for assistance.

We appreciate your understanding and cooperation in adhering to our cancellation policy. It enables us to maintain the quality of our services while ensuring that your needs are met effectively. If you have any questions or require further assistance, please don't hesitate to get in touch with us. Thank you for choosing Coos and Kisses.

Email: hey@coosnkisses.com